FAQ

Frequently Asked Questions

1. Can I cancel an order?

Once an order is placed, we are unable to cancel it. However, you can return your purchase after receiving it, except for sale items, as all sales on sale items are final.

2. When will my order ship?

We aim for super-quick shipping! We strive to ship all orders on the day they are received or the next business day. To maintain efficiency, we do not allow orders to be canceled, changed, or combined once they are placed. Please ensure that shipping addresses, sizes, and all other details are correct before finalizing your orders.

Most orders are shipped via USPS First Class or Priority Mail, or UPS, and you will typically receive your order within 2-7 business days (please note that this is an estimate and not a guarantee). Orders may take 1-4 business days to process, and you will receive tracking and shipping information as soon as your order ships. You can also opt for text notifications on your order's delivery during checkout.

Please note: All purchases are subject to bank authorization before processing, which may take 1-7 business days.

3. How long will it take to receive my order?

Please allow 3 to 10 business days for your package to be delivered after processing. Generally, packages are delivered within 2-7 business days after processing time, but we do not guarantee a specific arrival date or time as it is an estimate.

Please keep in mind that delivery times can be affected by various factors such as location, distance of travel, weather, and other occurrences that may impact delivery times.

4. I made a mistake on my order, can you fix it before it ships?

We can certainly try to fix mistakes like incorrect addresses, missing items, or wrong sizes before shipping. However, our Shipping Team is incredibly fast, and sometimes they pick and pack orders before we have a chance to rectify the mistake. If you haven't yet received a shipping confirmation, there might be a chance we can catch it in time. Please send us an email with your order number and details of what needs to be fixed, and we will do our best.

5. Do you ship orders out on weekends?

We ship orders from Monday to Friday.

6. What is my order number?

You can find your order number in your email or text confirmation.

7. When will new arrivals be available?

Generally, we introduce new products once a week. You can stay informed by subscribing to our email list and following us on Instagram and Facebook to receive notifications about new product releases.

8. Do you ship internationally?

As of right no, we only ship nationally in the USA and apologize for any inconveniences. 

9. Can I use coupon codes with other promotions?

Coupon codes cannot be combined with any other promotions.

10. Is there free shipping?

Yes, we offer free shipping on all orders over $50.00. Shipping rates for orders below $50.00 are calculated individually at checkout for every order depending on the weight of the items.

11. What is your return policy?

Our return policy can be found here.

12. How does sizing work?

Our size charts are placed in the description of every product for you convenience. All you have to do is click on the item you'd like to purchase and scroll down. 

13. Why does my order sometimes come in two different packages?

We have boutiques in Northern California and Southern California. If you order several items, you may receive two separate packages based on the stock availability at each location. We split orders when necessary due to stock availability, and rest assured, you won't be charged any extra shipping fees for split orders.

14. Where are you located?

Our headquarters are situated in Northern California, and our Boutique originally opened in Napa Valley, just a few minutes outside of San Francisco.

15. Can we pick up orders in person?

Currently, our warehouses are not open to the public. We operate exclusively as an online Boutique and offer free U.S shipping on orders over $50.00.

For any other questions or inquiries, please reach out to us at moonlyglowshop@gmail.com