Shipping Policy

Shipping Policy

At MoonlyGlow, we strive to make your shopping experience as convenient and transparent as possible. Our shipping policy is designed with your satisfaction in mind.

Delivery Cost:

  • The delivery cost will be calculated at checkout based on the size, weight, and destination of your order.

Estimated Delivery Time:

  • Your package will typically be en route for 5-10 days, depending on your location and the shipping method chosen during checkout. Please note that delivery times may vary, especially during busy seasons or promotions. We appreciate your understanding and patience.

Tracking Information:

  • As soon as your order is shipped, you will receive a shipping confirmation email/text that includes a tracking number. This tracking number allows you to monitor the status and location of your package.

International Shipping:

  • As of right now, we do not offer international shipping outside the USA and apologize for any inconveniences.

Order Modifications:

  • If you need to make changes to your order, such as updating the shipping address, please reach out to us as soon as possible. We'll do our best to accommodate your request. Please note that once your order has been shipped, modifications may not be possible.

Undeliverable Packages:

  • In rare cases where a package is returned to us as undeliverable, we will contact you to arrange for reshipment or provide a refund, minus any shipping costs incurred.

Missing or Damaged Items:

  • If your order arrives with missing or damaged items, please contact our customer support team within 2 days of receiving your order. We are committed to resolving any issues promptly.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team at moonlyglowshop@gmail.com. Your satisfaction is our highest priority.

Thank you for choosing MoonlyGlow, and we look forward to serving you with exceptional style and service.